Need help? We're here.
Before you connect, and every day after — reach out any time.
Existing connection or billing query?
Email our Pune-based support team — available 24/7 for installation issues, billing questions or anything else.
New to Purple?
Tell us your address and preferred plan, and our team will confirm availability and schedule a free installation.
Contact
Get in touch
New connections, plans & support
Service area
Pune, Maharashtra
Registered address
Picasso Plaza, 507, Kondhwa Main Road, above Jyoti Restaurant, Krishnakevalnagar, Shivneri Nagar, Kondhwa, Pune – 411048, Maharashtra
Send us a message
Your email app should be open.
Just hit send on the message we've prepared — we usually reply within a few hours.
FAQ
Frequently asked questions
Yes. Every new Purple Broadband connection includes free installation and a free-to-use Wi-Fi router.
50, 100, 150 and 200 Mbps unlimited internet plans, plus WiFi + TV + OTT bundles at 50 and 100 Mbps.
Prime Video, Sony LIV, ZEE5, Disney+ Hotstar, Shemaroo, Purple TV, Sun NXT and Lionsgate Play are included across WiFi + TV + OTT plans. Netflix and Amazon Prime Video are added on the ₹1,199/month plan.
No. All Purple Broadband plans come with unlimited data — no caps, no throttling.
Unlimited Internet plans can be billed quarterly, half-yearly or annually. WiFi + TV + OTT bundle plans are billed monthly.
Purple currently serves homes in Kondhwa and the surrounding areas of Pune. Share your address and we'll confirm availability.
Email purplebroadband75@gmail.com — our Pune-based team is on hand to help, 24/7.